// Support

Contact & FAQ

Find answers to common setup issues below, or send us a message and we'll get back to you.

// Common Issues

FREQUENTLY ASKED QUESTIONS

The software is running but not executing any trades Trading

The most common cause is that after clicking Start in the Raider Trading software, you must click inside the 10-Second Bar Chart in TradeStation. The order-enabled indicators live on that chart — if it doesn't have focus, no trades will execute.

// Fix: Click Start in Raider Trading → then immediately click anywhere inside the 10 Second Bar Chart window in TradeStation. You should see the chart border highlight, confirming focus.
10 Second Bar Chart in TradeStation

If trades still don't execute after confirming chart focus, also verify your GlobalAccount_Broadcaster is configured correctly (see the FAQ below).

GlobalAccount_Broadcaster is not set up — trades won't execute Setup

If you skipped or mistyped the account number step during setup, Raider Trading will not be able to route orders. The account number must be entered inside the quotes in the GlobalAccount_Broadcaster input field.

⚠ Common mistake: Entering the account number outside the quotes, or leaving the placeholder text in place. The value must be exactly "YOUR_ACCOUNT_NUMBER" — with your number replacing the placeholder text but keeping the quotes intact.
// Fix: In TradeStation, right-click the 10 Second Bar Chart → Studies → Edit Studies… → double-click GlobalAccount_Broadcaster → click Inputs → enter your account number inside the quotes (simulated recommended) → click OK.
GlobalAccount_Broadcaster input field
My risk level resets every time I change tickers or restart Risk

The Ctrl + ↑ and Ctrl + ↓ hotkeys (while clicked in the 10 Second Bar Chart) are temporary adjustments only — they are not saved between sessions or ticker changes.

⚠ Note: Changing tickers will always revert the risk level back to your GlobalBaseRisk value. Never adjust risk while a position is active.
// Fix: To save a permanent default risk level, double-click GlobalBaseRisk_Broadcaster on the 10 Second Bar Chart → update the value → click OK. This becomes your saved baseline that survives restarts and ticker changes.

Use the hotkeys only for quick, temporary risk changes within a session when you want to deviate from your saved default.

GlobalBaseRisk_Broadcaster input field
Some hotkeys don't work after an "Order Rejected" error Technical

This can happen if you were in an existing long position and switched to short mode (or vice versa). TradeStation may reject the conflicting order, and certain indicator studies will automatically turn themselves off — causing their associated hotkeys to stop working.

Order Rejected error in TradeStation

When this happens, some studies will turn themselves off, which you can see in the Edit Studies window:

Studies turned off after Order Rejected error
// Fix: In TradeStation, right-click the 10 Second Bar Chart → Studies → Edit Studies… → look for any studies where the Status column shows "Off". Click on each disabled study, then click the "Status" button to turn it back On. Check the entire list to ensure all studies have an "On" status.
⚠ Tip: To avoid this issue, always flatten your current position before switching between long and short modes.
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